What’s the policy for returns and exchanges?
- Returns, refunds, and/or cancellations are currently not allowed.
- The only exception to this is would be defective merchandise. In this case, we will allow a return or exchange for the item in its original unworn, unaltered, and unwashed condition. Returns and exchanges must take place within 14 days after the original delivery date in order to receive a credit for an exchange or return. Exchanges/Returns received more than 14 days after shipment date will not be accepted and will be returned to sender.
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The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
- All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing weallrich2019@gmail.com within 14 business days of the order's delivery date.
- After receiving the merchandise, we require up to 5 business days to process the exchange.
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